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Posts: 2
Hello all,
I'm new to all this and I tried to follow the directions on the Goverlan blog page about setting up Scope Action for Java. I tried using the same basic concepts for Adobe Flash Player for Internet Explorer but it didn't work out on my two test machines, they are still rocking an older version. I work at a very small school and we have Windows XP and Windows 7 machines (some that are 32bit and some that are 64 bit). The school uses a program that requires Flash to be up to date and it is a huge pain running around to each machine to make sure it is up to date. Can anybody help me out by giving me some detailed step by step directions on how to make the new 11.8.800.175 Adobe Flash work on 32bit and 64 bit machines? I'm not sure if I need to try and do an unistall of previous versions and then do a scope of the new one or what, I'm just lost. I'm a complete noob at all of this but I would like to start using Goverlan to keep Flash, Java and Reader up to date on all these machines.
Thanks in advance

I suppose I should mention that I need this to do a silent installation so there isn't any interference with the children using particular machines.

Posts: 7



We will be downloading the setup.exe redistributable standalone version of Adobe flash player. Any prior Flash player versions have to be uninstalled thus we will create two scope actions; one to uninstall the old version and another to install the new version.


This article assumes you have an understanding of Goverlan Scope Actions. If you need a primer, take a look at our Scope Actions blog here.



Please follow steps below to create a scope action to uninstall and install adobe. Please note that the steps to create both scope actions are the same and only differ in name and switch to be used such as -install & -uninstall.



·         Download the latest Standalone Adobe Flash player here


·         First we must create a new scope Action to perform uninstallation and name it uninstall Adobe for example.  

·         In the scope action creation process when you get to the action module section select Executeà Software Productsà Install Software Package




·         Select option as shown below. Click on the button with the three dots. Select add/remove Installation Packages.




·         Click the plus sign.

·         Name your package.   

·         Navigate to or input source of file such as UNC (\\servername\share\setup.exe)

·         Input “–install” into the Package Settings to do an unattended silent install.

o    (The –uninstall switch does a silent uninstall).

·         Select Transfer package to client then run locally

Click OK, Next then finish.  If your account does not have enough permissions then please use a domain admin account to Run your scope action using the RUN AS command. Alternatively you can also run the scope action under the local admin credentials of the target machines via the RUN AS command.  Note: When using the local admin account please ensure that they all have the same name and password.

Please let us know if you would like a document illustrating these steps emailed to you. The How to for java will be posted next and can be emailed as well.




Posts: 2
I would love these to be emailed to me, thank you very much. Now which is a better way to distribute, EXE or MSI? Also Is there a way to get Adobe Reader taken care of as well?

Thanks again

Posts: 7
Please email citing "request for forum material:  Adobe Flash and Scope Action " as the subject. As soon as the Java document is finished I will email it to you.

I would recommend you use MSI. It takes advantage of Goverlans streamlined functionality with MSI.

Thank you.

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Posts: 100
MSI files are definitely preferred over .EXE files.  You can install them "from the source" location without the need to first copy them to the target workstation(s), which can save on time and more importantly, on bandwidth.  Most MSI files also are universal with the command line switches they support and Goverlan automatically handles them such to perform a silent install.

One of my (various) primary duties is to solve issues for updating non-Microsoft products we have in our workstations.  Most often, this is Flash and Reader, but also JAVA and a variety of other products.  JAVA just plain SUCKS!  [mad]  So DGovern, I'd appreciate seeing anything you have on JAVA to see if there's a better way for us to do it.  Right now we use a .VBS script I adapted to uninstall old versions and the instal the new version.  But JAVA is so finicky that it may uninstall on some, but the subsequent install doesn't always take after the uninstall.  We generally have a percentage of computers that require manual intervention with regards to JAVA.  (I truly believe JAVA is the devil in disguise!)

We update Adobe Reader all the time on thousands of computers.  Yes, it is a hassle, but that's mostly due to Adobe and how they make their products.  The easiest way for Reader is to create an "administrative installation" for Adobe Reader using the Adobe Customization Wizard software which can be used to create a "full" silent install package for both Acrobat (Standard/Pro) and Reader.  We make a new, full silent unattended installation for the latest available version of Reader and can use that to install to update the latest version.  (There is an option in the wizard when making your package to uninstall older versions of Reader.)  For v11 Acrobat/Reader, the customization wizard can be found here:

You can use the wizard to make a complete installation that is silent and unattended and then in Goverlan create a Scope/Action to execute a software install package that runs the primary SETUP.EXE file from this package.  Or you can actually create a batch/script in Goverlan and then execute a batch file instead that in turn executes the setup.exe directly from the UNC source location without the need to first copy the entire package to the local workstation.

With Acrobat, they offer 'patches' as their updates and they do not offer a "full" set of installer files for the full product when a minor rev comes out.  You must update Acrobat using the individual patches and depending on the version of Acrobat, you may need to run multiple released patches in sequence to update it.  (i.e. - To update to Acrobat v11.0.05, you must first instal the full Acrobat v11.0.00 and then as of now, run the v11.0.04 patch and then run the v11.0.05 patch.)

With Reader, they offer 'patches' just like with Acrobat, but if this is a scheduled "quarterly release" of the patch, then they generally also offer the full install files that you can then create a new full unattended installation with the wizard.  Or you can install the individual patches, with some possibly needing multiple patches in sequence.  (i.e. - To update Reader to v11.0.05, you can create a full install package for v11.0.04 and the simply install the out of cycle v11.0.05 patch.  Or you could install Reader v11.0.00 and then install the all inclusive v11.0.04 patch and then install the v11.0.05 patch.)

Go here and select Reader or Acrobat, etc. to find all the patches and info on them and their requirements:

With Acrobat and Reader we have separate Actions in Goverlan for each individual update patch we made available to our techs and they can use a batch file to auto execute it via a Batch/Script in the Goverlan Action if they wish to simply install the patch and not a full install.

The batch file I setup for this purpose is:

REM This batch file is intended for use to have just a single .MSP file in the same folder for it to execute.

FOR %%i IN (*.msp) DO %%i /qn /norestart

We have a separate folder for each and every patch with this batch file in every folder.  The batch file assumes you only have a single patch in the folder since that's the only real way to control what you're installing.  Thus, each folder only contains a particular patch file and this batch file.

So to update Acrobat v11, we will have an "Action" in Goverlan that may execute 'multiple' batch/script commands.  Each batch/script is simply executing the above batch file, which in turn executes the patch file.  Depending on what patches are available, our Action may need to execute multiple batch/script commands to install multiple individual patches.  Also, our overall Action also has a 'condition' in it to first check if Acrobat is installed and is not already patched to the latest version since you don't want to install a patch on a computer that is already patched or doesn't even have Acrobat installed.

You can use this same batch file to execute individual patches to update Reader too.  It actually works the same as with Acrobat.

I can't really share these things with you since the actions, scripts, etc. are referencing our server names, etc., but hopefully what I've posted will 'open a door' to you on how you can get creative with performing various tasks in Goverlan.  It may seem overwhelming to do some of these things, but give yourself some time to learn Goverlan and experiment/test things and you'll come up with various solutions to the issues of patching or installing software.  The main thing to remember is your software installs, patches, updates, etc. MUST be a silent & unattended installation.

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