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dzempel

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Posts: 15
 #1 

Something has recently happened that is now preventing me from using Copy and Paste on my host system when Goverlan Remote Contol is running. Once I shutdown GRC, my copy/paste functionality return. And when I start GRC back up, guess what, copy/paste no longer work. And I'm not referring to copy/paste between my host and GRC sessions, I'm talking about all copy/paste on my host system.

GovGuru

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 #2 
We have tried this here but couldn't replicate the issue.

Can you please provide me with a simple step by step scenario to be able to replicate this? 





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GovGuru @ PJ Technologies, Inc.
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dzempel

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 #3 

I wish I could. But what I do is just to startup Goverlan by double clicking on a .glf configuration file. Once Goverlan startups up, my Copy and Paste functions stop working. Once I close Goverlan, Copy and Paste resume working.

fzr600vw

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 #4 
We experience something similar.  Before the most recent upgrade copy and paste would suddenly stop working.  Now there seems to be inconsistency in copy and paste after the upgrade.  It works occasionally when pasting between items on my local machine, but never works when trying to paste from my computer to the client within Goverlan.  If I close Goverlan, copy and paste work flawlessly.

Thanks,

Ross

VGovern

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 #5 
Can you please tell me the exact version of Goverlan that you are using?

Please confirm that you have Clipboard Transfers enabled in the Connection Settings in Goverlan.

Please let me know.
fzr600vw

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 #6 
It is version 7.01.48.0565 and yes Clipboard Transfers are enabled.  If I close Goverlan and reopen, it will work for a while.  Then after half a day or so it will start to not work.  I have enabled debugging and am waiting for it to occur.

Thanks,

Ross

VGovern

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 #7 
Great. Please email the  C:\GovLog_Goverlan.exe.txt file  to me or to support@pjtec.com

fzr600vw

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 #8 
Submitted log file.

Thanks,

Ross

VGovern

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 #9 
We have applied some code modification to remedy this issue. The changes will be published as of Goverlan v7.01.49.
dzempel

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 #10 

I've updated to version 7.01.48.0565 and the problem has gotten worse. Goverlan is clearing my paste buffer about every 2 seconds. This is getting really irritating.

fzr600vw

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 #11 
After upgrading to 7.01.48.0565 it seems to be fixed!  Will post any updates if it changes.

Thanks,

Ross
mcote

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Posts: 3
 #12 
I'm having a similar problem. When I copy something, then start Goverlan Remote control, whatever I had copied is no longer in my clipboard. But I can copy it again and paste it.

It's very frustrating because usually I copy the IP/computer name, open goverlan remote and paste it in. But now I have to recopy it again.

Using goverlan 7.01.48.0565.
When is 7.01.49 expected?
VGovern

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 #13 
Please find a new release available. To update you Goverlan version please do the following-

In the Goverlan console, under Help> Online Access > Check for updates.

Download the latest version v7.01.51. 
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